Cache Me Out

Technology on the move.

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                            <p>For <a data-analytics-id="inline-link" href="https://www.techradar.com/news/what-is-saas">SaaS</a> businesses eyeing a successful exit, particularly when engaging with sophisticated Private Equity (PE) and tech investors, the era of simply showcasing impressive top-line growth is over.</p><p>Today, data reigns supreme. It's the bedrock upon which compelling value stories are built, the lens through which operational efficiency and scalability are scrutinized, and ultimately, the key to unlocking those coveted higher valuation multiples.</p><p>A robust data strategy, coupled with the ability to extract meaningful insights, is no longer a ‘nice-to-have’ but a fundamental requirement for securing a lucrative exit in today’s competitive landscape.</p><h2 id="what-investors-are-looking-for-6">What investors are looking for</h2><p>So, what exactly are these discerning investors looking for in the data of a prospective SaaS acquisition? The foundation, without a doubt, remains the ARR bridge, or what can be referred to as the ‘revenue snowball’. This isn't just about presenting a static ARR figure; it’s about demonstrating how that recurring revenue has evolved over time. Investors will dissect this data from every angle – group-wide, segmented by product, customer cohort, and geography.</p><p>They want to see the trajectory, understand the drivers of growth and churn, and identify any potential vulnerabilities. Therefore, your ARR bridge needs to be more than just a spreadsheet; it needs to be a dynamic, drillable, and rigorously stress-tested tool that can withstand the intense scrutiny of due diligence.</p><p>Beyond the ARR bridge, several other key insights are paramount. <a data-analytics-id="inline-link" href="https://www.techradar.com/best/the-best-sales-pipeline-software-of-year">Sales pipeline</a> reporting provides a crucial forward-looking perspective. Investors want to see a healthy, well-managed pipeline with clearly defined stages, realistic conversion rates, and accurate forecasting. This demonstrates the predictability and sustainability of future revenue growth. Similarly, classic FP&A reports remain essential, offering a historical view of financial performance, profitability trends, and cost management.</p><p>However, some SaaS firms are now also looking to leverage product usage insights to a greater extent than ever before. Understanding how customers are interacting with the platform, identifying power users, and tracking feature adoption provides invaluable insights into <a data-analytics-id="inline-link" href="https://www.techradar.com/best/cx-tools">customer </a>stickiness, potential for upselling, and overall product value.</p><h2 id="looking-ahead-6">Looking ahead</h2><p>Looking ahead, the role of data in shaping SaaS valuations will only intensify. We anticipate that the level of scrutiny and the expectation for <a data-analytics-id="inline-link" href="https://www.techradar.com/best/best-data-migration-tools">data</a> maturity and insightful analysis will continue to rise. Gone are the days of presenting high-level metric summaries; investors will increasingly demand granular insights and a clear understanding of the ‘why’ behind the numbers. When it comes to performance and trends; just saying profitability has grown by X% year on year is now not enough - it needs to be evidenced by granular data and solid analytics.</p><p>Investors want to know what’s working now and how your company can scale post-acquisition. By providing the context behind the metrics, it makes it easier to showcase opportunities for further growth, with potential investors being able to leverage these data “assets” to underpin their investment cases. With higher investor expectations, those who fail to do so risk undermining their valuation potential or, worse still, failing to secure the deal.</p><p>Furthermore, I believe that companies will need to start demonstrating how they are leveraging data to capitalize on the value that advanced analytics can bring. This could range from using AI-powered analytics to identify at-risk customers to employing machine learning to drive new business growth and customer expansion.</p><p>Even while there may be applications of <a data-analytics-id="inline-link" href="https://www.techradar.com/best/best-ai-tools">AI tools</a> in the SaaS space that aren’t necessarily tied to a firm’s data, most of these revenue-driving applications of advanced analytics and machine learning are only possible when the fundamentals are already firmly in place.</p><h2 id="building-compelling-value-6">Building compelling value</h2><p>So, how can SaaS firms proactively use data to build a compelling value story that resonates with potential acquirers? It boils down to not just making data a strategic priority but building the data policies, expertise and infrastructure you need into the fabric of your SaaS business.</p><p>Everything does not have to be in place from day one, rather you need to create a strategy that will enable you to ramp up to gathering all the critical data points you will need to answer every question an investor will ultimately ask. Doing this also lays the foundations to take advantage of the latest generative AI advances. As mentioned, AI applied to a shaky data foundation is unlikely to get you results, but applied to the right data foundations can transform the value of your business.</p><p>Luckily, the data points that PE firms and other potential investors now really value are the same insights that will make a fundamental improvement to how effectively you make decisions as your SaaS startup scales. The important thing to remember with any data project is to start with the questions you want to answer. This means understanding modern investors. Ask yourself, what metrics, beyond simple revenue figures, will tell the story of your company’s success and potential?</p><p>Aside from the core metrics already mentioned, it could be there are further opportunities to demonstrate differentiation. It could be the diversity of your customer base - both geographically and by sector. It could be that the cost of serving an additional customer and the automation of key processes can provide compelling evidence of scalability.</p><p>When you have a clear picture of where your real strength and USP exists, the next step is to develop the data collection, management and analysis systems and policies that will prove what you know to investors.</p><h2 id="further-down-the-line-6">Further down the line</h2><p>Further down the line it’s likely that there will also be a strong business case for investment in upskilling and retraining staff across the board</p><p>This should include everyone, including all senior teams. Even today, it still surprises me how few founders and <a data-analytics-id="inline-link" href="https://www.techradar.com/best/best-business-plan-software">business</a> owners can understand and interpret their core business data, instead relying on a handful of experts. After all, it’s impossible to know what you don’t know – and a second-hand account of somebody else’s understanding, no matter how advanced it may be, could never substitute for your own personal analysis.</p><p>By building up your own expertise now, you and your senior team will be best positioned to demonstrate a compelling equity narrative that results in the highest possible valuation at the point of exit.</p><p><a data-analytics-id="inline-link" href="https://www.techradar.com/best/best-bi-tools" target="_blank"><u>We've compiled a list of the best business intelligence platforms</u></a>.</p><p><em>This article was produced as part of TechRadarPro's Expert Insights channel where we feature the best and brightest minds in the technology industry today. The views expressed here are those of the author and are not necessarily those of TechRadarPro or Future plc. If you are interested in contributing find out more here: </em><a data-analytics-id="inline-link" href="https://www.techradar.com/news/submit-your-story-to-techradar-pro" target="_blank"><em>https://www.techradar.com/news/submit-your-story-to-techradar-pro</em></a></p>
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After Klarna CEO, Zoom's CEO opts to use AI avatar for initial comments during the earnings call

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                            <p>Enterprises find themselves at a pivotal moment in communication technology, facing a difficult decision: embrace modern technology or protect their investments in existing systems. This has created a divide between all-new cloud solutions and approaches that work with the infrastructure organizations already have in place.<a data-analytics-id="inline-link" href="https://www.avaya.com/en/products/infinity-platform/?CTA=25AXPGL-HIGHLN-BSEM&TAC=25AXPGL-HIGHLN-BSEM&utm_campaign=fy25ccsem&gad_source=1&gad_campaignid=22043387188&gbraid=0AAAAAD-xqZ8WsEMVfEGJE9prpGCGztjq0&gclid=Cj0KCQjwlMfABhCWARIsADGXdy_aptAd5CILTEwxNxiAoyU4-qehgB304FZK8oT9FUFf1bIvpRzospUaAqdbEALw_wcB"> Avaya's new Infinity platform</a> solves this dilemma by offering a way to do both.</p><h2 id="bridging-technological-divides-6">Bridging Technological Divides</h2><p>The enterprise communication technology landscape has fragmented into distinct camps. On one side stand cloud-native solutions promising flexibility and innovation but requiring complete system replacement. On the other hand, traditional vendors offer incremental improvements to on-premise systems without fundamentally reimagining their architecture.</p><p>Our approach with Avaya Infinity platform targets the substantial middle ground with a hybrid solution for enterprises seeking modernization without abandoning functional infrastructure investments. This hybrid model acknowledges a fundamental reality: most large organizations operate complex technology ecosystems built over decades, making complete replacements impractical regardless of the benefits.</p><h2 id="differentiated-architecture-6">Differentiated Architecture</h2><p>What differentiates Avaya Infinity platform is its architectural approach. It’s a secure platform that ensures compliance, deployment flexibility, and top-tier performance — a single code base across on-prem, cloud, and hybrid environments. Rather than forcing customers into two distinct choices, Avaya Infinity platform offers:</p><ul><li><strong>Modern, Secure, Ready-to-Use Architecture</strong>: The unified platform with a single code base delivers the flexibility, security, and control that large enterprises expect. This approach ensures data privacy, regulatory compliance, and unmatched scalability. The modular design enables organizations to activate specific capabilities without implementing the entire platform—essential for phased adoption strategies.</li><li><strong>Layered, Intelligent Orchestration</strong>: AI capabilities function as an enhancement layer across both cloud and on-premises components, end-to-end, allowing intelligence to flow throughout the platform regardless of where components physically reside. It unifies AI, native applications, and disparate systems, whether they’re from Avaya, our partners, or enterprises’ existing own infrastructures. This empowers enterprises with a seamless, single-source approach to business agility and desired outcomes.</li><li><strong>Data-Driven Customization</strong>: Enterprises can customize experiences for their customers, contact center agents, and employees by leveraging rich data insights. With intelligent engagement tools, this platform enables hyper personalization at every touchpoint, driving satisfaction and loyalty.</li></ul><p>This architecture addresses the realities enterprises face in the contact center. The vast majority of organizations simply cannot afford operational disruption during technological transformation, yet they’re also unable to ignore competitive pressure to implement AI-powered experiences.</p><h2 id="the-strategic-benefits-6">The Strategic Benefits</h2><p>Avaya Infinity platform offers a hybrid solution that enables organizations to:</p><ul><li>Extend the value of existing investments while incrementally introducing new capabilities</li><li>Deploy AI capabilities selectively based on specific business needs and readiness</li><li>Scale cloud adoption at a pace aligned with organizational change capacity</li><li>Maintain operational stability throughout transformation processes</li></ul><p>For those managing customer experience strategies, this approach transforms the contact center into a connection center ─ connecting channels (voice and digital), connecting insights (data and behavior), connecting technologies (unifying AI, applications and disparate systems), and connecting workflows (delivering hyper personalized experiences).  When customer interactions generate not just service outcomes but actionable intelligence, every conversation becomes a source of competitive advantage.</p><h2 id="balancing-innovation-and-stability-6">Balancing Innovation and Stability</h2><p>The enterprise technology landscape has historically swung between innovation cycles and stability periods. Today's environment is unique in demanding both simultaneously—rapid innovation in customer experience alongside operational stability in core systems.</p><p>Avaya Infinity platform embraces this hybrid reality offer a compelling vision: transformation without operational upheaval. Its architecture is enabled by existing investments while enabling future capabilities, indicating that for most enterprises, technology evolution occurs on a continuum rather than through discrete revolutions.</p><h2 id="the-path-forward-6">The Path Forward</h2><p>Avaya Infinity platform supports sustainable transformation strategies using on-premise investments while systematically introducing AI-powered innovations. It delivers what enterprises need today and expect tomorrow.</p><p>Watch<a data-analytics-id="inline-link" href="https://www.avaya.com/en/products/infinity-platform/?CTA=25AXPGL-HIGHLN-BSEM&TAC=25AXPGL-HIGHLN-BSEM&utm_campaign=fy25ccsem&gad_source=1&gad_campaignid=22043387188&gbraid=0AAAAAD-xqZ8WsEMVfEGJE9prpGCGztjq0&gclid=Cj0KCQjwlMfABhCWARIsADGXdy_aptAd5CILTEwxNxiAoyU4-qehgB304FZK8oT9FUFf1bIvpRzospUaAqdbEALw_wcB"> this video</a> to learn more about Avaya Infinity platform and contact an Avaya expert to request a demo<a data-analytics-id="inline-link" href="https://www.avaya.com/en/contacts/?_gl=1*ec3sr8*_up*MQ..*_gs*MQ..&gclid=Cj0KCQjwlMfABhCWARIsADGXdy_aptAd5CILTEwxNxiAoyU4-qehgB304FZK8oT9FUFf1bIvpRzospUaAqdbEALw_wcB&gbraid=0AAAAAD-xqZ8WsEMVfEGJE9prpGCGztjq0"> here</a>.</p>
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                            <p>Google's unveiling of a new line of <a data-analytics-id="inline-link" href="https://www.techradar.com/computing/artificial-intelligence/i-tried-googles-android-xr-prototype-and-they-cant-do-much-but-meta-should-still-be-terrified" target="_blank">AI-fueled smart glasses</a> built on the Android XR platform was only one of dozens of announcements at Google I/O this year. Even so, one facet in particular caught my eye as more important than it might have seemed to a casual viewer.</p><p>While the idea of wearing AI-powered lenses that can whisper directions into your ears while projecting your to-do list onto a mountain vista is exciting, it's how you'll look while you use them that grabbed my attention. Specifically, Google's partnership with Warby Parker and Gentle Monster to design their new smart glasses.</p><p>The spectre of <a data-analytics-id="inline-link" href="https://www.techradar.com/news/google-glass-you-were-my-favorite-gadget-mistake">Google Glass</a> and the shadow cast by the so-called Glassholes weraring them went unmentioned, but it's not hard to see the partnerships as part of a deliberate strategy to avoid repeating the mistakes made a decade ago. Wearing Google Glass might have said, “I’m wearing the future,” but it also hinted, “I might be filming you without your consent.” No one will think that Google didn't consider the fashion aspect of smart glasses this time. Meta’s Ray-Ban collaboration is based on a similar impulse.</p><p>If you want people to wear computers on their faces, you have to make them look good. Warby Parker and Gentle Monster are known for creating glasses that appeal to millennials and Gen Z, both in look and price.</p><p>"Warby Parker is an incredible brand, and they've been really innovative not only with the designs that they have but also with their consumer retail experience. So we're thrilled to be partnered with them," said Sameer Samat, president of Google’s Android Ecosystem, in an <a data-analytics-id="inline-link" href="https://www.youtube.com/watch?v=RvMWLYRCj6s" target="_blank">interview</a> with <em>Bloomberg</em>. "I think between Gentle Monster and Warby Parker, they're going to be great designs. First and foremost, people want to wear these and feel proud to wear them."</p><h2 id="smart-fashion-6">Smart fashion</h2><p>Wearables are not mini smartphones, and treating them that way has proven to be a mistake. Just because you want to scroll through AR-enhanced dog videos doesn't mean you don't want to look good simultaneously.</p><p>Plus, smart glasses may be the best way to integrate generative AI like Google Gemini into hardware. Compared to the struggles of the <a data-analytics-id="inline-link" href="https://www.techradar.com/computing/artificial-intelligence/humane-ai-pin-review-roundup">Humane AI Pin</a>, the <a data-analytics-id="inline-link" href="https://www.techradar.com/computing/artificial-intelligence/humane-ai-pin-review-roundup">Rabbit R1</a>, and the <a data-analytics-id="inline-link" href="https://www.techradar.com/computing/artificial-intelligence/a-new-ai-wearable-to-supplement-your-memory-is-happy-to-tread-where-other-ai-hardware-failed">Plaud.ai NotePin</a>, smart glasses feel like a much safer bet.</p><p>We already live in a world saturated with wearable tech. Smartwatches are ubiquitous, and wireless earbuds also have microphones and biometric sensors. Glasses occupy a lot of your face's real estate, though. They're a way people identify you far more than your watch. Augmented reality devices sitting on your nose need to be appealing, no matter which side of the lenses you look at.</p><p>Combine that with what the smart glasses offer wearers, and you have a much stronger product. They don't have to do everything, just enough to justify wearing them. The better they look, the less justification you need for the tech features.</p><p>Teaming up with two companies that actually understand design shows that Google understands that. Google isn’t pretending to be a fashion house. They’re outsourcing style strategies to people who know what they're doing. Google seems to have learned that if smart glasses are going to work as a product, they need to blend in with other glasses, not proclaim to the world that someone is wearing them.</p><p>How much they cost will matter, as setting smart glasses prices to match high-end smartphones will slow adoption. But if Google leverages Warby Parker and Gentle Monster’s direct-to-consumer experience to keep prices reasonable, they might entice a lot more people, and possibly undercut their rivals. People are used to spending a few hundred dollars on prescription glasses a reasonably sized extra charge for AI will be just another perk, like polarized prescription sunglasses.</p><p>Success here might also ripple out to smaller, but fashionable eyewear brands. Your favorite boutique frame designer might eventually offer 'smart' as a category, like they do with transition lenses today. Google is making a bet that people will choose to wear technology if it looks like something they would choose to wear anyway, and a bet on people wanting to look good is about as safe a bet I can imagine.</p><h3 class="article-body__section" id="section-you-might-also-like"><span>You might also like...</span></h3><ul><li><a href="https://www.techradar.com/computing/artificial-intelligence/why-2025-will-be-the-year-of-the-ai-smart-glasses">Why 2025 will be the year of the AI smart glasses</a></li><li><a href="https://www.techradar.com/computing/artificial-intelligence/meta-ai-is-here-to-take-on-chatgpt-and-give-your-ray-ban-meta-smart-glasses-a-fresh-ai-upgrade">Meta AI is here to take on ChatGPT and give your Ray-Ban Meta Smart Glasses a fresh AI upgrade</a></li><li><a href="https://www.techradar.com/computing/artificial-intelligence/i-tried-googles-android-xr-prototype-and-they-cant-do-much-but-meta-should-still-be-terrified">I tried Google's Android XR prototype and they can't do much but Meta should still be terrified</a></li></ul>
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Anthropic CEO Dario Amodei believes today’s AI models hallucinate, or make things up and present them as if they’re true, at a lower rate than humans do, he said during a press briefing at Anthropic’s first developer event, Code with Claude, in San Francisco on Thursday. Amodei said all this in the midst of a […]

Hinge Health, a digital physical therapy company, closed its first day of trading on the New York Stock Exchange on Thursday at $37.56, up about 17% over the $32 IPO price it set the previous day. That’s a good first-day result. But even with the pop, Hinge’s public valuation is significantly less than its last […]

Hours after Sam Altman and Jony Ive announced on Wednesday that OpenAI was buying Ive’s company, io, in an all-stock transaction valued at $6.5 billion, Klarna CEO Sebastian Siemiatkowski posted a surprising message on X.  Siemiatkowski’s family investment office, Flat Capital, had bought shares in io six months earlier, he said. Since this is an […]

Bluesky on Thursday quietly opened the doors to those who want to become verified on its social networking service. In a post published by the Bluesky Safety account, the company announced that “notable and authentic” accounts can now apply for verification through a new online form. Plus, organizations can request to become a Trusted Verifier […]

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                            <hr><ul><li><strong>Anthropic has debuted two new Claude AI models named Claude Opus 4 and Claude Sonnet 4</strong></li><li><strong>Claude Opus 4 claims to be the best coding AI in the world</strong></li><li><strong>Claude Sonnet 4 is a smaller, streamlined model with major upgrades from Sonnet 3.7 version.</strong></li></ul><hr><p>Anthropic has unveiled Claude 4, the latest generation of its AI models. The company boasts that the new Claude Opus 4 and Claude Sonnet 4 models are at the top of the game for AI assistants with unmatched coding skills and the ability to function independently for long periods of time.</p><p>Claude Sonnet 4 is the smaller model, but it's still a major upgrade in power from the earlier Sonnet 3.7. Anthropic claims Sonnet 4 is much better at following instructions and coding. It's even been adopted by GitHub to power a new Copilot coding agent. It's likely to be much more widely used simply because it is the default model on the free tier for the Claude chatbot.</p><p>Claude Opus 4 is the flagship model for Anthropic and supposedly the best coding AI around. It can also handle sustained, multi-hour tasks, breaking them into thousands of steps to fulfill. Opus 4 also includes the "extended thinking" feature Anthropic tested on earlier models. Extended thinking allows the model to pause in the middle of responding to a prompt and use search engines and other tools until it has more data and can resume right where it left off.</p><p>That means a lot more than just longer answers. Developers can train Opus 4 to use all kinds of third-party tools. Opus 4 can even play video games pretty well, with Anthropic showing off how the AI performs during a game of Pokémon Red when given file access and permission to build its own navigation guide.</p><figure class="van-image-figure  inline-layout" data-bordeaux-image-check ><div class='image-full-width-wrapper'><div class='image-widthsetter' style="max-width:1920px;"><p class="vanilla-image-block" style="padding-top:56.25%;"><img id="ojTKbM2wHtWni4bZQBRzHF" name="Claude 4 Pokemon" alt="Claude 4 Pokemon" src="https://cdn.mos.cms.futurecdn.net/ojTKbM2wHtWni4bZQBRzHF.gif" mos="" align="middle" fullscreen="" width="1920" height="1080" attribution="" endorsement="" class=""></p></div></div><figcaption itemprop="caption description" class=" inline-layout"><span class="credit" itemprop="copyrightHolder">(Image credit: Anthropic)</span></figcaption></figure><h2 id="claude-4-power-6">Claude 4 power</h2><p>Both Claude 4 models boast enhanced features centered around tool use and memory. Opus 4 and Sonnet 4 can use tools in parallel and switch between reasoning and searching. And their memory system can save and extract key facts over time when provided access to external files. You won't have to re-explain what you want on every third prompt.</p><p>To make sure the AI is doing what you want, but not overwhelm you with every detail, Claude 4's models also offer what it calls “thinking summaries.” Instead of a wall of text detailing each of the potentially thousands of steps taken to complete a prompt, Claude employs a smaller, secondary AI model to condense the train of thought into something digestible.</p><p>A side benefit of the way the new models work is that they're less likely to cheat to save time and processing power. Anthropic said they’ve reduced shortcut-seeking behavior in tasks that tempt AIs to fake their way to a solution (or just make something up).</p><p>The bigger picture? Anthropic is clearly gunning for the lead in AI utility, particularly in coding and agentic, independent tasks. ChatGPT and Google Gemini have bigger user bases, but Anthropic has the means to entice at least some AI chatbot users away to Claude. With Sonnet 4 available to free users and Opus 4 bundled into Claude Pro, Max, Team, and Enterprise plans, Anthropic is trying to appeal to both the budget-friendly and premium AI fans.</p><h3 class="article-body__section" id="section-you-might-also-like"><span>You might also like</span></h3><ul><li><a href="https://www.techradar.com/computing/artificial-intelligence/how-claudes-3-7s-new-extended-thinking-compares-to-chatgpt-o1s-reasoning">How Claude’s 3.7's new ‘extended' thinking compares to ChatGPT o1's reasoning</a></li><li><a href="https://www.techradar.com/computing/artificial-intelligence/i-tried-claudes-new-research-feature-and-its-just-as-good-as-chatgpt-and-google-geminis-deep-research-features">I tried Claude's new Research feature, and it's just as good as ChatGPT and Google Gemini's Deep Research features</a></li><li><a href="https://www.techradar.com/computing/artificial-intelligence/claude-goes-to-college-and-wants-to-be-your-study-buddy">Claude goes to college and wants to be your study buddy</a></li></ul>
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Anthropic’s new flagship AI model, Claude Opus 4, is a strong programmer and writer, the company claims. When talking to itself, it’s also a prolific emoji user. That’s according to a technical report Anthropic released on Thursday, a part of which investigates how Opus 4 behaves in “open-ended self-interaction” — i.e. essentially having a chat […]